Refund Policy
Refund Policy
At IT Junior Store, we are committed to providing you with high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we offer a straightforward refund policy to ensure your shopping experience is as smooth as possible.
Refund Policy Overview
- Eligibility for Refund: You have 15 days from the date of delivery to request a refund for your purchase.
- Conditions for Refund: To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it. Please include all accessories, manuals, and documentation that came with the product.
How to Request a Refund
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Contact Us: To initiate a refund, please contact our customer service team an live chat. Be sure to include your order number and the reason for the return.
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Return the Item: After your refund request is approved, you will receive instructions on how to return the item. You are responsible for the shipping costs associated with returning the product, unless the return is due to an error on our part (e.g., defective item or wrong item shipped).
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Processing Your Refund: Once we receive the returned item and verify its condition, we will process your refund. Refunds will be issued to the original payment method used during the purchase.
Exceptions
- Certain products may be exempt from our refund policy, including:
- Items that are personalized or custom-made.
- Downloadable software or digital content.
Contact Us
If you have any questions or concerns about our refund policy, please do not hesitate to reach out to our customer service team on live chat. We’re here to help!
Thank you for shopping at IT Junior Store!